Terms of service

Terms of Service

Welcome to PatioPro! By using our website and purchasing our products, you agree to the following terms:

1. General Terms

By placing an order with PatioPro, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

2. Product Availability

All products listed on our site are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing & Payment

All prices listed on our website are in AUD and include GST. Payments must be made via the accepted payment methods at checkout. Any pricing errors will be rectified, and we reserve the right to cancel orders affected by such errors.

4. Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery times may vary based on your location, and we are not responsible for delays caused by shipping carriers. For more information, please visit our Shipping Policy.

5. Returns & Refunds

We stand by the quality of our products and offer a return or exchange within 14 days of delivery under the following conditions:

  • Proof of purchase is provided.
  • The product and packaging are in their original condition, unused, and undamaged.
  • The product has not been assembled or disassembled.
  • Items marked as Final Sale are not eligible for return.

For full details, including consumer guarantees and our return process, please refer to our Returns Policy.

6. Consumer Guarantees

PatioPro complies with Australian Consumer Law, ensuring that our products:

  • Meet acceptable quality standards.
  • Are fit for the intended purpose.
  • Match the description or sample provided.

If your product does not meet these guarantees, you may request a refund or exchange.

7. Intellectual Property

All content, designs, and trademarks on this site are owned by PatioPro and may not be used without our permission.

8. Changes to Terms

We reserve the right to update these terms at any time. Please check this page regularly for updates.

Contact Us

If you have any questions about our Terms of Service, feel free to contact us via email at info@patiopro.com.au.

Free Delivery

Fast & Always Free

Modular Design

Flexibility & Simplicity in Every Build.

Easy Assembly

DIY Friendly: Quick & Easy Setup.

Built To Last

Backed for 15 Years.