Our Warranty
We stand by the quality of PatioPro products, so you can enjoy peace of mind with our free 15-year extended warranty.
We are so confident that we'll add 14 years to the standard 12 month warranty for free when you register your product.
What's Covered
below, you'll find a simple scope of what's covered and for how long.
Extended Warranty
PatioPro will extend the warranty period to 15 years at no additional cost from the delivery date, provided the customer has installed the product and completed the product registration form within three months of delivery.
What's Not Covered
Our warranty is straightforward, with only a few exclusions:
- Damage caused by Fire, Flood, Wind, Rain or Hail;
- Does not cover scratches from normal wear or internal corrosion from steel condensation.
- Abuse, accidents, abnormal loads and improper use;
- Normal wear and tear;
- Alterations or improper installations;
- Removal and re-installation costs;
- Overexposure to the elements;
- Natural minor fading over time;
- Negligent maintenance;
- Windblown objects;
- Stretched or scalloped fabric is caused directly by misuse, such as high winds, storms, or over-tensioning.