FAQ
Frequently Asked Questions
Here's a list of the most commonly asked questions.
Anything we've missed? Feel free to reach out anytime!
Why is timber NOT included?
To keep shipping costs low and offer you the flexibility to choose the best timber for your needs, we do not include wood.
This allows you to select the ideal type and size of timber locally, ensuring a perfect fit for your project at a better price.
How easy is PatioPro to build?
Building a PatioPro is easy and no experience is required.
If you are handy, able to cut wood and use a drill you'll find it easy.
Our products include quick drive hex head screws for easy installation - driver bit included!
What is the PatioPro warranty?
We are so confident in our product that it comes with our Free 15-Year Extended Warranty, the best in the market!
Simply register your product upon installation to activate your extra cover.
How Long will it take to get my order?
All PatioPro products are shipped within 1-2 business days via express road service with tracking.
Transit time varies based on your location but typically takes 5-10 working days.
Can PatioPro be used in coastal areas?
Yes, PatioPro is designed for coastal areas.
All parts are pre-treated for rust resistance and undergo salt spray testing before they are powder coated to ensure they remain rust-free for years to come, even in coastal environments.
How Large can I make my pergola?
For optimal stability using 90x90mm timber, we recommend a maximum height of 2.5m and dimensions up to 3.5x3.5m per section.
How long Does a PatioPro pergola take to put up?
For small-sized pergolas, installation typically takes 2
people approximately 2-4 hours.
For larger installs, it may require some additional help and
around 3-5 hours for installation.
It important to assess your individual circumstances and capability.
Can I add to or modify my PatioPro after it's been installed?
Absolutely! PatioPro's modular design allows for easy modifications and extension.
You can move, extend, and enhance your setup with our accessories to customise your outdoor space exactly how you want it.
Are there additional accessories available for purchase with the pergola kits?
Yes, What makes PatioPro unique is our wide range of integrated and freestanding furniture and accessories to enhance your outdoor area.
Our products are designed not just for functionality but to elevate your outdoor living experience.
Do you offer an installation service?
No, we don't offer offer installation services.
PatioPro kits are designed to be so easy for DIY assembly, that you'll look like the pro!
Ready to start?
Ordering your new DIY Pergola Kit is a breeze! Just follow the simple steps.
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